Last Updated: January 1, 2025
The purpose of this Privacy Policy (“Policy”) is to explain the personal and other information that we, GoodFood Co., Ltd. (“GF”), collect about you and why we collect it. We also want to ensure that you understand how we use and share your information, as well as the choices available to you. We handle your data with respect and in compliance with applicable laws. We do not buy or sell your personal data. Our goal is to build and maintain your trust when you access our websites and applications related to our products and brands. This Policy describes how we process personal information on our websites (“websites”), social media or mobile applications (“apps”), and any other services or situations where we have provided a link to or reference to this Policy (collectively, the “Services”). This Policy does not cover our activities on websites or apps that do not reference it. By using our apps and websites, you agree to our collection, use, and sharing of your information as described in this Policy. If you do not want your personal data to be collected, used, or disclosed as described in this Policy, please do not provide your personal data to us. However, in such cases, you understand that some functions and/or features of the Services may no longer be available to you.
WHAT INFORMATION DO WE COLLECT?
We collect identifying and contact information.For example, we may collect your name and street address if you register on our website or app. We may also collect your phone number or email address. We also collect other identifiers. For instance, if you interact with us through a social media platform, we may collect your social media user ID. We may also collect images or videos of you, for example, if our Services require a photo to verify your identity.
We collect information that you submit, provide, or allow us to collect in other ways. This includes information you post in a public space on our website, such as comments, videos, or images. We also collect any other information you provide to us or allow us to collect. This may include information about your physical activities or dietary preferences.
We collect demographic and preference information. We may collect details such as gender and age, household or lifestyle information, as well as your postal code.
We collect information about your online and internet activity, including device and usage information. We may collect information about the browser you are using, the website you came from, or the website you visit when leaving our website. We may also collect information about your operating system, Internet Service Provider (ISP), IP address, and other device identifiers, such as mobile device identifiers. Additionally, we may collect information about your use of our Services through tracking technologies such as cookies, pixel tags, and similar technologies.
We collect information related to job applications, such as professional or employment-related information and educational information. If you submit a job application to us, this information may include your educational background, work history, skills, and qualifications for the position. We may ask how you learned about the job. Where applicable, we may ask for your driver’s record and ability to perform the job. We may also collect the last four digits of your Social Security number and your nationality.
We collect images and registration information. For example, we may collect images of you when you visit our office or business locations. We may also collect your phone number or email address.
We collect information about third parties. Sometimes, we may allow you to send emails or messages to friends through one of our websites or apps. If you do so, we will need that person’s name and email address.
WHAT SENSITIVE PERSONAL INFORMATION DO WE COLLECT?
We collect payment information. If you make a purchase with us, we (or our business partners who process payment cards on our behalf) may collect your payment information. This may include your payment card number.
We collect geolocation information. Through technologies such as GPS or WiFi, we may collect information about your location. For example, if you use our mobile applications, we may access your device’s location information to provide location-based features.
HOW DO WE COLLECT INFORMATION?
We collect information directly from you. We collect information when you:
We collect information passively. We use tracking tools such as browser cookies and mobile device IDs. This activity occurs on our websites, in emails we send to you, and in media advertisements. We collect information about usage and browser activity over time. Third parties may also collect personal information in this manner. We also collect information about you from our mobile applications.
Third parties may share information about you with us. For example, our business partners may provide us with information about you. We may receive information from companies that aggregate data about shoppers and their preferences. Social media platforms may also provide information about you, including your interactions with our advertisements on third-party websites.
We may combine information. For example, we may combine offline information we have collected with online information. We combine information collected from third-party websites, including social media platforms. We may combine information across devices such as computers and mobile devices. We may also combine third-party information with information we already have.
HOW WE MAY USE THE INFORMATION WE COLLECT
We may use information to provide products and services effectively. We use your information to respond to your inquiries or to allow you to participate in our programs, such as sweepstakes or contests. For example, we may use your information to process your registration on our websites and apps. We may use your friends’ email addresses to send them information you requested. We also use your information to process orders and may contact you if you have won a prize or promotion.
We may use information to improve our products and services. One of our goals is for you to have a positive experience with our websites, apps, and products. Therefore, we may use your information to enhance your experience with our websites, apps, and products. We may use the information you provide, or information from third-party partners, to personalize your experience.
We may use information for security purposes. We may use your information to help protect you, our websites and apps, our company, our customers, and our consumers.
We may use information for marketing purposes. For example, we may send you information about products, offers, features, or updates. We may also use your information to deliver advertisements about products and promotions. These advertisements may appear on third-party platforms, including social media. These may include offers or products from us or from third parties that we believe may interest you. We may provide this information via email or push notifications.
We may use information to obtain feedback and for other transactional purposes. We may contact you regarding this Policy or the Terms of Use posted on the websites or apps you are using. We may also contact you regarding a job application or your questions about our products or promotional programs.
We may use information as permitted by law or with your consent.
HOW WE MAY SHARE THE INFORMATION WE COLLECT
We may share information within the GF group of companies and brands This includes subsidiaries, affiliates, and current or future joint venture partners of GF, both inside and outside Vietnam. We may also share information with third parties in which we have ownership or business relationships, such as companies whose products we distribute. We may share information with third-party service providers.
We may share information with third-party service providers This includes companies that act as our service providers or third parties performing services on our behalf, inside or outside Vietnam. They may assist us in delivering products or services to you. For example, we may share information with companies that operate our websites and apps or companies that run our promotional programs.
We may share information with selected business partners For example, we may share information with joint advertising partners, both inside and outside Vietnam. If you register for a joint promotional program, your information may be collected by both us and the third party. These parties may include retailers. Your information will be used by us according to this Policy or by our advertising partners according to their own policies.
We work with analytics and advertising partners. Our online Services may use analytics, advertising, and other third-party content or functionality through which our partners may collect information about your internet and network activity, including device and usage information.
We may share information to comply with the law or protect our company. For example, we may share information to comply with a court order or a request from an authority. We may share information if requested by government or investigative authorities, including law enforcement or regulatory agencies in Vietnam or elsewhere. We may also share information if we are investigating potential fraud.
We may share information with any successor in connection with all or part of our business. For instance, if a portion of our business is sold, we may include your information as part of that transaction.
We may share information for other reasons. If additional reasons arise for sharing information, we will describe them to you appropriately.
YOUR RIGHTS, OBLIGATIONS, AND CHOICES
Your legal rights. You have certain legal rights under applicable law regarding how we use your information, which may include:
These rights are subject to applicable legal exceptions. For example, we may not be able to fulfill certain requests unless we take steps to verify your identity. If you wish to exercise these rights under applicable privacy law, you or your authorized representative have the following options:
we may verify your request by asking you to provide information to confirm your identity. The required information may vary depending on your relationship with us.
Your legal obligations. You have certain legal obligations under applicable law regarding your information, including:
You may opt out of marketing emails. To stop receiving promotional emails from us, follow the instructions provided in the marketing email you received. If you opt out of marketing emails, you may still receive non-marketing emails from us where permitted by law.
You may control cookies and tracking tools. Some web browsers send “Do Not Track” signals to websites. Because standards for these signals are still evolving, we do not currently take action in response to these signals.
You may control tools on your mobile devices. For example, you can disable GPS location or push notifications on your phone. To change the push notifications you receive from our apps, you can update your preferences in your profile.
Your choices. If you exercise certain choices or options, you understand that some features of the websites, apps, and/or services may no longer be available to you.
RETENTION OF PERSONAL INFORMATION
We retain the types of personal information described above for as long as necessary to fulfill the purposes outlined in this Policy or as permitted by law. Typically, this means that the information will be retained as long as one or more of the following conditions are met:
CHILDREN’S PRIVACY Chúng tôi không có ý định thu thập thông tin cá nhân của trẻ em mà không có sự đồng ý cần thiết của cha mẹ. Nếu bạn là cha mẹ hoặc người giám hộ hợp pháp và nghĩ rằng con bạn đã cung cấp thông tin cho chúng tôi, bạn có thể liên hệ với chúng tôi tại info@goodfood.com.vn và chúng tôi sẽ thực hiện các bước thích hợp.
SECURITY MEASURES We use various technical and organizational measures to help protect the security of our websites and applications. However, please understand that no data storage system or transmission over the Internet or any public network can be guaranteed to be completely secure.
LINKS TO THIRD-PARTY WEBSITES, APPLICATIONS, TOOLS, AND SERVICES OUTSIDE OUR CONTROL We may provide links to, or allow access to, services from third-party websites or platforms. Our websites and applications may also include third-party content that collects information. Such third-party content may include tools like cookies and tracking technologies. These third parties may use your information for their own purposes, which may include behavioral analytics and advertising. We do not control these third parties or how they use these technologies, so please review their privacy policies carefully.
UPDATES TO THIS POLICY From time to time, we may update this Policy. When we do, we will notify you of any material changes as required by law. This may include posting an updated version here and updating the “Last Updated” date. Please check this Policy periodically for updates. By continuing to use our websites, applications, and services, you voluntarily and explicitly agree to the updated Policy.
OUR SERVICES FOR VIETNAM
If you are outside Vietnam, please access the website designed for your region. If you live outside Vietnam and choose to use this website or application, you understand that any risks are your responsibility. This Policy is governed by the laws of Vietnam, and any disputes arising from this Policy will be resolved by the competent courts in Vietnam.
CONTACT US IF YOU HAVE FURTHER QUESTIONS
Nếu bạn có câu hỏi về Chính Sách này hoặc hoạt động xử lý dữ liệu của chúng tôi, vui viết thư cho chúng tôi hoặc gọi cho chúng tôi theo thông tin sau: Công Ty TNHH Thực Phẩm Tốt Lành Căn số 17, tháp A tòa nhà Sarica số 6 D9, đường Nguyễn Cơ Thạch, phường An Lợi Đông, Thành phố Thủ Đức, Thành phố Hồ Chí Minh, Việt Nam Số điện thoại: (84) 931 810 180 Email: info@goodfood.com.vn
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