NEWS

Some general purchase terms


Product

  • Good Food commits to be fully responsible for the origin, quality, brand and trademark of the products supplied by Good Food according to the standards of the competent authority in Vietnam. All complaints of customers or the authorities are handled, Good Food takes full responsibility and has satisfactory solutions that do not affect the reputation.
  • Good Food is responsible for providing full proof of origin of goods as requested by customers.

Payments:

I. For Retail Customers:

Direct payment on receipt or transfer via:

Good Food Company

STK: 0071003427266

Joint Stock Commercial Bank for Foreign Trade of Vietnam ( Vietcombank)_ CN Ho Chi Minh branch

II. For wholesale customers (Food Service):

  • Good Food applies the form of payment to customers according to the agreement and direct communication between the two parties and is included in the signed contract. Basic payment method:
  • Customer pays Party A including all transactions arising in 1 month within 30 days after receiving Good Food’s order.
  • If the due date coincides on a Saturday or Sunday, it will be moved to the next working day.
  • Payment method: cash or bank transfer.

Good Food Company

STK: 0071003427266

Joint Stock Commercial Bank for Foreign Trade of Vietnam ( Vietcombank)_ CN Ho Chi Minh branch

Policy on shipping, forwarding and refund

  • GF will deliver to the location specified by the customer within 01 – 02 days after receiving the Customer’s order.
  • GF will deliver the correct quantity and type shown on the invoice. When receiving goods, customers must check the quantity and quality of the ordered goods. If there is any problem such as lack of goods or damage, customer must immediately report to GF to find out the cause in time and handle. After receiving the goods, within 48 hours for customers in Ho Chi Minh and 96 hours for customers outside of Ho Chi Minh area, if the goods are damaged in quality, GF will be responsible for the exchange.
  • Ownership of the goods remains with GF during the transportation process. This ownership will be transferred to Party B after GF completed delivery procedures. Any risks that may occur to the goods at the customer’s warehouse will then be responsible by the Customer.

Customer information security policy

Thank you for visiting the website Goodfood.com.vn operated by the Good Food Company Limited. We respect and are committed to keeping your private information private. Please read the following Privacy Policy to better understand the commitments we make to respect and protect the rights of our visitors.
– Privacy policy will explain how we receive, use and (in certain cases) disclose your personal information. The policy will also explain the steps we take to secure our customers’ personal information. Finally, the Privacy Policy will explain your choices regarding the collection, use and disclosure of your personal information.
Protecting personal data and building your trust is very important to us. Therefore, we will use the name and other information related to you in accordance with the content of the Privacy Policy. We only collect the necessary information related to the purchase transaction.
– We will keep customer information within the time required by law or for any purpose. You can access the website and browse without having to provide personal details. At that time, you are anonymous and we cannot know who you are if you are not logged into your account.

+ Collect personal information
– We will collect many different information about you when you want to place an order on the web.
– We collect, store and process your information for purchase and future notifications, and to provide services. We do not limit personal information: title, name, gender, date of birth, email, address, shipping address, telephone number, fax, payment details.
– We will use the information you have provided to process your order, provide services and requested information through the website and upon your request. Furthermore, we will use that information to manage your account; verify and perform online transactions, audit data download from the web; improve website layout and content and tailor it to your users; identify visitors to the web, send information including product and service information, if you have no sign of rejection. If you do not want to receive any of our marketing information, you can refuse at any time.
– We may transfer your name and address to a third party for them to deliver to you (eg courier).

– Your order details are kept by us, but for security reasons, we cannot publish directly. However, you can access the information by logging into your account on the web. Here, you will see your order details, products received and products sent, and email, bank, and newsletter details that you subscribe to. You are committed to protecting personal data and are not permitted to disclose to third parties. We do not take any responsibility for misuse of the password if it is not our fault.

+ Other regulations on personal information
– We may use your personal information for market research. Details will be hidden and can only be used for statistics. You can refuse to participate at any time. Any responses to surveys or polls that we need you to do will not be passed on to third parties. It is only necessary to disclose your email if you wish to participate. Answers will be saved separately from your email.
– You will receive information about us, about our website, other websites, products, sales, newsletters, anything related to the product. If you do not want to receive this information, please click on the opt-out link in any email we send you. Within 7 days of receiving your instructions, we will stop sending information. If it is not clear, we will contact you.
– We will continue to anonymize user data on the website and use it for a variety of purposes, including determining the user’s location and how to use certain aspects of the website or the links contained in the website. email to users and provide such anonymous data to a third party publisher. However, this data is not personally identifiable.

+ Contest
In any contest, we will use the data to announce winners and promotional offers. You can register for more details about the contest.

+ Third Partners and Links
– We may pass on your information to other companies in the group. We may transfer your information to agents and subcontractors within the framework of the Privacy Policy. For example, we will ask a third party to deliver goods, receive payments, analyze data, do marketing, and support customer service. We may exchange information with third parties for the purposes of fraud prevention and credit risk reduction. We may transfer the database containing your personal information if we sell the whole company or just a portion. In the framework of Privacy Policy, we do not sell or disclose your personal data to third parties without prior consent unless this is necessary for the terms of the Privacy Policy or we are required to do so in accordance with the Law. Website may include third party advertisements and links to other websites or frames of other websites. Please note that we are not responsible for securing the information or content of third parties or other websites, or any third party to whom we transfer data in accordance with the Privacy Policy.
– Customer behavior tracking system we use on Display Ads channel (for example, Customer Remarketing, DoubleClick advertising campaign management system, demographic, interest reporting of customers with the Google Analytics tool …) can collect information such as age, gender, interests and interactions with the number of ad impressions.
With the ad setting feature, users or customers can choose to get out of the customer behavior tracking feature of Google Analytics and choose how to appear on Google Display Ad channel
Third-party providers, including Google, may use Google Analytics cookies or third-party cookies (such as DoubleClick) to collect information, optimize and serve advertising-based purposes. website visits of users in the past.

Use of Cookies
– Cookie is a small text file that can identify unique username from your computer to our server when you visit certain pages on the website and will be saved by internet browser on your hard drive. your computer. Cookies are used to identify IP addresses, to save time. We use cookies for your convenience on the web (for example, remembering your username when you want to re-enter the shopping cart without having to re-enter your email address) and do not request any information. any about you (eg advertising goals). Your browser may be set up to not use cookies, but this will restrict your use of the web. Please accept our commitment that cookie does not include any personal details that are private and safe from the virus. To learn more about cookies, please visit webhttp: //www.allaboutcookies.org or to learn how to remove cookies from your browser, please visit http://www.allaboutcookies.org/manage-cookies/index.html .
– This browser uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer to help the website analyze how users visit the web. Information is aggregated from cookies will be transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate your web usage, generate reports on web activities for web operators, and provide other services related to internet activity and internet usage. Google may also transfer this information to third parties as required by law or to third parties that process information on Google’s behalf. Google will not associate your IP address with any other data that Google holds. You can refuse to use cookies by choosing the appropriate settings on your browser,however, note that this will prevent you from fully using the functionality of the website. By using this website, you consent to Google processing data about you in the manner and for the purposes set out above.

Confidentiality
– We take appropriate technical and security measures to prevent unauthorized or unlawful access or loss or destruction or damage to your information. When we collect data on the web, we collect your personal details on a secure server. We use a firewall for the server. When collecting details of electronic payment cards, we use encryption using Secure Socket Layer (SSL). When we cannot guarantee 100% security, SSL makes it difficult for hackers to decrypt your information. You should not send the full details of your credit or debit card unencrypted to us. We maintain physical and electronic protections in connection with the collection, storage and disclosure of your information. Our secure procedures mean we may from time to time require proof before disclosing personal information to you.
– We advise you that you should not give details about your payment to anyone by e-mail, we are not responsible for any loss you may incur in exchanging information. information via internet or email.
– You absolutely do not use any programs, tools or any other form to interfere in the system or change data structure. It is strictly forbidden to distribute, propagate or promote any activity aimed at interfering with, destroying or entering data of the website system. All violations will be deprived of all rights and will be prosecuted before the law if necessary.
– All transaction information will be kept confidential, but in case required by law, we will be required to provide this information to law enforcement agencies.
– The terms, conditions and content of this website are governed by the laws of Vietnam and the court of Vietnam with jurisdiction.

Customer benefits
– You have the right to request access to your personal data, have the right to ask us to correct errors in your data at no charge. At any time you have the right to ask us to stop using your personal data for marketing purposes.

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